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Terms and conditions

Last updated: 31.03.2026

1. Information about the trader

BUGS BG EOOD
Company ID (EIK): 207773236
VAT number: BG207773236
Registered office: bl. 214, entr. B, apt. 29, Druzhba 2, Iskar district, Sofia 1582, Bulgaria
Manager: Veselin Veselinov Ivanov
E-mail: info@ratrix.eu
Phone: +359 875 365 380

2. Subject

These terms and conditions govern the relationship between BUGS BG EOOD and the users of the ratrix.eu website. The website operates as an online product catalogue for information purposes. Orders are accepted via the contact form, by phone or by e-mail.

3. Description of the service

The website provides information about RATRIX rodent bait stations and compatible rodenticides. Published prices are indicative and exclude VAT. The final price is confirmed when the enquiry is processed.

4. Orders

Orders are accepted in the following ways:

Sending an enquiry does not constitute a binding contract. The contract is concluded once we have confirmed it.

5. Prices and payment

All prices on the website are in euro and exclude VAT. Payment is made by bank transfer or cash on delivery, as agreed.

6. Delivery

Delivery terms (time, price, method) are agreed individually for each order.

7. Complaints

If you receive a defective product, please contact us within 7 working days at info@ratrix.eu or +359 875 365 380. Complaints are handled in accordance with the applicable law.

8. Intellectual property

The content of the website (texts, images, logo, design) is the property of BUGS BG EOOD and is protected by copyright law. Copying or distribution without written consent is prohibited.

9. Limitation of liability

The information on the website is for information purposes only. BUGS BG EOOD accepts no liability for temporary unavailability of the website or for inaccuracies in the published information.

10. Applicable law

Matters not covered by these terms and conditions are governed by the laws of the Republic of Bulgaria.

11. Contact

For questions about these terms: info@ratrix.eu