Privacy policy

Last updated: 31.03.2026

1. Data controller

BUGS BG EOOD
Company ID (EIK): 207773236
Address: bl. 214, entr. B, apt. 29, Druzhba 2, Iskar district, Sofia 1582, Bulgaria
Manager: Veselin Veselinov Ivanov
E-mail: info@ratrix.eu
Phone: +359 875 365 380

2. What personal data we collect

Through the contact form on the website we collect the following data, which you provide voluntarily:

Name
E-mail address
Phone number (optional)
Message content

3. Purpose of processing

Personal data is processed solely for:

Responding to your enquiry
Preparing a quote or providing information about our products
Communication regarding a possible order

4. Legal basis

Processing is based on Art. 6(1)(b) of Regulation (EU) 2016/679 (GDPR) — taking steps at the request of the data subject prior to entering into a contract — and Art. 6(1)(a) — consent given by submitting the form.

5. Retention period

Personal data obtained through the contact form is stored for a maximum of 12 months from the last communication, unless longer storage is required to fulfil contractual or legal obligations.

6. Disclosure to third parties

We do not share your personal data with third parties, except where required by law or necessary to fulfil an order (e.g. the courier company for delivery).

7. Your rights

As a data subject, you have the right to:

Access your personal data
Rectify inaccurate data
Erasure of data ("right to be forgotten")
Restrict processing
Data portability
Object to processing
Withdraw your consent at any time

To exercise your rights, contact us at info@ratrix.eu.

8. Right to lodge a complaint

You have the right to lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP):
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Website: www.cpdp.bg

9. Cookies

For information about the cookies we use, please see our Cookie policy.

10. Changes

We reserve the right to update this policy. Changes take effect from the moment they are published on this page.